Position Title: Residential Sales Representative
Role Status: Full Time – Permanent
Location: Maluafou – Samoa
Reports to: Director of Sales
Business Unit: Sales
Due Date: 3rd March 2017

Position Summary:

Is the front-line company representative and responsible for all residential sales activities. Manage quality and consistency of product and service delivery.

Key Accountabilities and Results Areas

·         Services existing accounts, obtain orders and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers

·         Proactively generate residential sales in accordance with marketing and sales strategies

·          Develop a robust understanding of products and services, and keep this up to date, to ensure all residential sales meet the validated needs of the customer

 

Major Responsibilities

·         Present and sell company products and services to current and potential customers.

·         Meet sales goals and objectives assigned by Sales Manager.

·         Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.

·         Identify sales prospects and contact these and other customers as assigned.

·         Prepare presentations, proposals and sales contracts.

·         Develop and maintain sales materials and current product knowledge.

·         Establish and maintain current customer and potential customer relationships.

·         Prepare paperwork to activate and maintain contract services.

·         Prepare a variety of status reports, including activity, closings, follow-ups, and adherence to targets.

·         Manage account services through quality checks and other follow – up

·         Identify and resolve client concerns.

·         Handle customer complaints.

·         Coordinate with other departments to accomplish the work required to close sales.

·         Assist and participate in the implementation of company marketing plans as needed.

·         Participate in proactive team efforts to achieve departmental and company goals.

·         Provide leadership to others through example and sharing of knowledge/skills

·         Other duties as required.

 

 

 Key Stakeholder Relationships

Internal Stakeholders:

·       Sales

·       Customer Service Department

·       All departments of Bluesky

External Stakeholders:

·       Customers

·       Companies & Organisations

·       Government, corporations & relevant authorities

·       Businesses

 

 Key Requirements and Competencies

Qualifications/ Experience:

·         Knowledge of direct selling equivalent to a complete 2-year university degree.

·         2+ years of direct sales experience.

 

Knowledge/ Skills /Ability:

Essential

·         Ability to persuade and influence others

·         Ability to operate in a fast-paced and changing market environment

·         Ability to create, compose and edit written materials

·         Knowledgeable in advertising and sales promotion techniques

·         Able to meet fixed deadlines and manage under pressure

·         Visibility requires maintaining professional appearance and providing positive company image to the public

·         Be honest and trustworthy

·         Possess cultural awareness and sensitivity

 

Desirable

·         Excellent communications skills, self-motivated, self-starter, personable and well organized.

·         Must have a valid Samoa driver’s license

·         Must be proficient in personal computer skills including electronic mail, record keeping, word processing, spreadsheets, graphics, etc.

·         Must be able to handle multiple tasks simultaneously

 

 

Organisational Competencies:

·       Customer Service – Treats all customers courteously; is responsive to customer requests and elicits feedback from them to monitor their satisfaction; considers both the short and long-term interests of the customer in making service decisions; proactively identifies customer needs and takes responsibility for resolving customer complaints in a timely manner.

 

·       Learning Agility – Demonstrates a personal learning orientation; seeks and constructively uses feedback to build on strengths and manage weaknesses; is curious and shares learning, and in doing so creates an expectation in others to seek and learn from experiences.

 

·       Building Collaborative Relationships – Exhibits an ability to cooperate and collaborate with colleagues across Telecom to achieve shared goals; develops and maintains a range of internal and external networks to meet organisational objectives; looks for opportunities to support colleagues.

 

·       Self Management – Sets personal goals in line with business unit plans; takes responsibility for prioritising own work; looks for opportunities to improve performance; is passionate about achieving results.

 

·       Continuous Improvement – Looks for opportunities to apply continuous improvement practices / principles in their work area; responds to suggestions from others; applies new learning so as to improve individual and team performance.

 

 

Compliance

Business Compliance:

Ensure a sound understanding and:

·          demonstrate commitment to and comply with all legislation and Bluesky policy relevant to the role and all activities undertaken in the role

·         ethical performance in an effort to maintain a high standard of conduct expected and deserved by our customers and to enable the Company to continue to offer its services and comply with our Bluesky Code of Ethics and Conduct.

Health and Safety:

·       Undertake all work in a safe manner and follow all company and workplace health and safety procedures

·       Identify new hazards and advise manager or workplace Health and Safety representative/coordinator within 24 hours of identification

·       Accurately report incidents and accidents to manager or workplace Health and Safety representative/coordinator as soon as possible.

 

Vision, Purpose, Values, & Way

Our Vision

Our Purpose

Our Values

The Bluesky Way

To be the most recognised

and preferred company for

connecting our Pacific

communities around the

world.

We apply technology and

service excellence to

advance and improve the

lives of our customers

·         Customer first

·         Team work

·         Integrity

·         Passion

·         Positive attitude and smile!

We take ownership and

always do our best for

customers.

 

We respect and support

each other.