Technical Sales Support Specialist
This position is responsible for providing the technical support to the sales staff to achieve sales targets and objectives. This position is responsible for the presales design and delivery of customer focused ICT solutions for existing and potential sales customers. Liaise with Marketing, Retail, Customer Service and Technical Operations teams to ensure product and service requests are met and/or resolved.
Participate in sales activities which include preparing for and conducting technical product demonstrations based on customer requests or technical requirements. Demonstrations will be tailored to each prospect’s unique business needs
Maintain an in-depth knowledge of all products and services to fulfill customer needs for selected accounts
Conduct user requirements analysis to match customer telecommunications equipment and services needs
Ensure successful sales achievement and customer satisfaction through delivery of the highest quality sales technical support
Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product fit and defining support needs
In conjunction with sales team, assist in identifying and steering opportunities for new business development
In conjunction with the Customer Service, Marketing and Retail teams, accountable for the planning and training of solutions
Conduct technical training on a regular basis for the Sales team
In conjunction with the Technical Operation teams, assist in the design and presentation of data network solutions to the customer
Take appropriate actions to communicate and resolve issues
Follow escalation procedures as required
Provide feedback to management related to product issues
Assist in expanding the market share for products
Excellent interpersonal and communication skills
Demonstrated written, listening, and verbal communication skills required
Other duties as assigned
5+ years experience in a telecommunications company.
Broad knowledge of fiber optical, microwave, switching and wireless technologies and features.
Good business understanding and cost modeling ability.
Sales training (TAS, SPIN, Signature Selling)
Outstanding presentation and communication […]