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About Siala Lova

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So far Siala Lova has created 17 entries.

Help-Desk Coordinator

Position Title: Help-Desk Coordinator
Role Status: Full Time – Permanent
Location: Maluafou – Samoa
Reports to: Manager
Business Unit: Information Systems and Services (ISS)
Date: 19 January 2017
Position Summary:
The Helpdesk Officer is immediately responsible for ensuring that all service requests are logged entirely and is monitored throughout its service lifecycle until closure. The position is also responsible for technical support and maintains the information infrastructure of the company. Able to provide technical expertise for all network users in the areas of problem resolution, hardware, and software upgrades.
Key Accountabilities and Results Areas

·         Helpdesk Management – assigning and tracking tickets – escalation, reporting and statistical analysis of tickets

·         Desktop/Laptop support –support for physical desktops, VMs/Zero Clients and Laptops for corporate users – h/w, s/w and IP connectivity

·         Administration and maintenance of key corporate systems – JDE (or equivalent), Security Systems, Camera, AD, internal DNS and DHCP and Printer Monitoring

 
Major Responsibilities

·      First line of support for a wide range of IT service
·      Check and monitor service request on helpdesk system
·      Design reports and SLA for Helpdesk tasks based upon user feedback and requirements
·      Ensure procedures and processes for Service request resolution is adhere to
·      Direct service request to the appropriate staff
·      Draft trend reports based on database statistics
·      Conduct users trainings in the basic operation and maintenance of computers and related equipment
·      Performs maintenance and installation of company computers
·      Responsible for the performance check of company network from time to time
·      Performs all functions required to prepare and install computers and related technical equipment, including connections to the data communications network
·      Interfaces with external and internal customers on a regular basis to resolve technical issues
·      Assists in preparation and installation of software and peripheral devices
·      Assists in the diagnosis and […]

Residential Sales Representative

Position Title: Residential Sales Representative
Role Status: Full Time – Permanent
Location: Maluafou – Samoa
Reports to: Director of Sales
Business Unit: Sales
Date: 17 October 2016
Position Summary:

Is the front-line company representative and responsible for all residential sales activities. Manage quality and consistency of product and service delivery.

Key Accountabilities and Results Areas

·         Services existing accounts, obtain orders and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers

·         Proactively generate residential sales in accordance with marketing and sales strategies

·          Develop a robust understanding of products and services, and keep this up to date, to ensure all residential sales meet the validated needs of the customer

 
Major Responsibilities

·         Present and sell company products and services to current and potential customers.
·         Meet sales goals and objectives assigned by Sales Manager.
·         Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
·         Identify sales prospects and contact these and other customers as assigned.
·         Prepare presentations, proposals and sales contracts.
·         Develop and maintain sales materials and current product knowledge.
·         Establish and maintain current customer and potential customer relationships.
·         Prepare paperwork to activate and maintain contract services.
·         Prepare a variety of status reports, including activity, closings, follow-ups, and adherence to targets.
·         Manage account services through quality checks and other follow – up
·         Identify and resolve client concerns.
·         Handle customer complaints.
·         Coordinate with other departments to accomplish the work required to close sales.
·         Assist and participate in the implementation of company marketing plans as needed.
·         Participate in proactive team efforts to achieve departmental and company goals.
·         Provide leadership to others through example and sharing of knowledge/skills
·         Other duties as required.
 

 
 Key Stakeholder Relationships

Internal Stakeholders:

·       Sales
·       Customer Service Department
·       All departments […]

Business Sales Executive

Position Title: Business Sales Executive
Role Status: Full Time – Permanent
Location: Maluafou – Samoa
Reports to: Director of Sales
Business Unit: Sales
Date: 17 October 2016
Position Summary:

This role is the key point of contact between Bluesky and its business clients. It requires planning, directing and controlling all business sales activities in the allocated territory. It is responsible for the maximisation of sales for Bluesky’s products to its business accounts.

Key Accountabilities and Results Areas

·         Identify sales opportunities and develop new business accounts; achieve sales targets for a wide range of Bluesky services and products.
 

·         Initiate and develop ideas & strategies to obtain more sales activities.

·          Effective and efficient performance of sales duties including reporting and managing sales issues.

 Major Responsibilities

·         Identify large corporate or government/ministry sales prospects through face to face solicitation of targeted prospects within an assigned territory or following leads from internal and/or external sources
·         Achieve new sales quotas and maintain established business customers in an assigned territory
·         Arrange and conduct product demonstrations and presentations
·         Monitor industry and competitor sales and product strategies, and promotional campaigns and communicate to Director of Sales on a regular basis.
·         Negotiate price and volume discounts within well-defined schedules and guidelines
·         Maintain regular contact new and existing customers to identify new business opportunities
·         Progressive managing an opportunity pipeline (funnel), closing all possible opportunities to achieve monthly targets.
·         Upkeep of proposal and contract records
·         Daily liaison with Sales Support team and other internal teams (customer service, marketing, technical) to provide information and ensure that customers receive excellent customer service.
·         Provide detailed information and reports to management as and when required.
·         Complete small, short-term projects with weekly to quarterly timeframes; perform ongoing, regular assigned tasks on a weekly/monthly basis
·         Provide Business and Residential Sales […]

Introducing New Home Internet Plans

Terms & Conditions

Offer applies to postpaid residential customers only. Postpaid plans are subject to at-least a 12-month contract. Free 3GB is loaded by 1GB each month for 3 months and valid to use for the first 5 days of the billing month. Installation is Free. Equipment of ADSL Modem is required and costs $99. Existing customers can upgrade to new plans anytime by notifying our sales team. Sales reps are Fuatino (7500723) and Tualima (7500816).

MoanaTV Christmas Offer

1. Promotion applies to new residential customers in the Moana TV coverage area

2. Promotion applies to Prepaid customers only.

3. Contractual term is for the duration of two months.

4. Equipment remains Bluesky property throughout the promotional period

5. Equipment must be returned to Bluesky Maluafou Office if customer does not want to continue after the promotional period.

6. If equipment is not returned within 15 business days from last date of service, Bluesky has the right to remove from the customer’s home.

7. Customer will be charged for the full upfront cost of installation and equipment if equipment is returned damaged in any way.

8. Damages to the equipment due to natural causes is the responsibility of the customer.

9. If customer wishes to continue the service, they must re-sign a 24 month contract at regular monthly plan price

LET’S CELEBRATE CHRISTMAS CAMPAIGN

Promotion Dates

Start: Wed 26 Oct, 2016

Ends: Thurs 22 Dec, 2016

Promotion Details

Let’s Celebrate Christmas this year with Bluesky! Bluesky is giving away a 2016 Toyota Hilux for a lucky person as well as an opportunity to win cash prizes of up to $23,000 for Christmas.

Bluesky have created an umbrella tagline ‘Let’s Celebrate!’ to encourage people to celebrate this festive season, whether it be with family, a new job or even a new baby. This is the season to Celebrate! For customers that echarge or sends a SMS to the short code they will instantly receive a notification advising that they have won an entry into the Lets Celebrate Promotion. For SMS customers, it will also show the total number of entries that they up to that point. For those who sign up for a new service, pay their bill or purchases a new device the number of entries that they have will be shown on their receipt.

Cash Draws

From the 1st Dec – 23rd Dec Bluesky will be giving away $1000 daily. A schedule will be provided for the draw breakdown

Final Draw

All entries accumulate to the final draw which will happen on the 23rd of December.

This promotion is targeted to all Bluesky customers.

How to Enter

Launches 26 Oct

1. Echarge $5 or more

2. Text ‘WIN’ to 4444

Launches 1 Nov

3. New Residential Sign up (Moana TV, Landline, Broadband)

4. Purchase a Falenet Echarge Card

5. A full settlement bill payment for any month

6. Purchase a new handset

Terms and Conditions

1. Corporate customers are not eligible for this promotion

2. All texts count as 1 entry and are charged 99sene per sms

3. All Echarge entries count as 1 SMS

4. Only bill payments that are settled in full will qualify. Each full bill payment will […]

NEW HIGH-END BUNDLES

PROMOTION TYPE

DATA PROMOTION

Details

For a limited time only we are offering 2 promotional bundles

1. 3200MB for $45 – valid for 14 days

2. 6000MB for $90 – valid for 14 days

Both of these bundles can be purchased through the USSD menu (*888#)

Terms and Conditions

1. Offer is available to all prepaid mobile & speednet customers
2. Bundles will expire and do not roll over.
3. $45 Plan is a promotional plan and valid until 31 Oct
4. $90 Plan revision applies to all bundles purchased from 26 Sept – 31 Oct
5. All standard bundles will still remain with exception to the $90 Plan MB revision
6. Offer valid until 30 Oct
Advertising Media
1. SMS Broadcast – will be sent out to all mobile customers throughout the duration of the promotion.
2. Facebook page – www.facebook.com/blueskysamoa
3. Twitter Page – www.twitter.com/blueskysamoa
4. Breakfast radio show
5. Press advertisement – twice a week

CALL ME BACK

Details

Call Me Back feature is a product on Bluesky SMS platform and made available to all mobile customers. The feature allows a Bluesky Mobile customer to send a SMS notification to another Bluesky mobile customer asking them to Call Me Back.

This product is available to all Bluesky mobile customers at a nominal fee of $0.05. It is made available only to Prepaid customers.

To use Call Me Back customer dials *888#. On the USSD menu Call me is shown as option 9. Customer selects Call Me Back and menu will respond with 2 steps customer needs to complete.

Upon completion, a SMS message will be sent to a B person asking them to call A person back. (screen shots shown further in PDD)

Customer must have a minimum balance of $0.05 to use this feature.
When a customer selects Call Me Back and completes the steps this will trigger a SMS notification.
1. Customer A: Dials *888#, responds with ‘9’ and enters 7600000.
2. Customer B will receive a notification from Customer A phone number with the message
“Can you please call me back.”
Customer B if they have sufficient balance can call customer A back. Standard rates apply for the call.
For every Call Me Back request sent customer A will be charged $0.05.

Terms and Conditions

1. This feature is available only to prepaid customers
2. Minimum threshold to be able to use this feature is $0.05
3. Call Me Back Requests can be sent to both Digicel & Bluesky numbers

Business Sales Executive

Job Title: Business Sales Executive
Location: Nuuuli, American Samoa
Report to: Sales Manager
Position Type: Full time

Job Summary

Reporting to Sales Manager, identify sales opportunities and develop new business accounts; achieve sales targets for a wide range of Bluesky services and products.

Qualifications/Work Experience Requirements

At least 2 to 5 years sales experience; preferably business to business sales in telecommunications field; may have tertiary qualifications
Effective time management and organizational skills as well as sound product knowledge and industry perspective
Strong communication skills and ability to build solid working relationships with a variety of businesses
Possess a demonstrated thorough understanding and knowledge of relevant sales concepts, processes and activities
Fundamental problem solving abilities
Valid driver’s license with clean driving record

Responsibilities

Identify business sales prospects through face to face solicitation of targeted prospects within an assigned territory or following leads from internal and/or external sources
Achieve new sales quotas and maintain established business customers in an assigned territory
Arrange and conduct product demonstrations and presentations
Monitor industry and competitor sales and product strategies, and promotional campaigns
Negotiate price and volume discounts within well defined schedules and guidelines
Complete small, short-term projects with weekly to quarterly timeframes; perform ongoing, regular assigned tasks on a weekly/monthly basis
Provide Residential Sales leads to appropriate representative
Complete small, short-term projects with weekly to quarterly timeframes
Perform ongoing, regular tasks on a weekly/monthly basis
Perform other duties as assigned
Work independently with minimal supervision

Legal Counsel

Job Title: Legal Counsel
Reports to: Country Manager and General Corporate Counsel
Position Type: Full Time / Exempt
Location: Nuuuli, Am. Samoa

Job Summary:

To assist in providing legal advice to management and the Board and preparing legal documents as required, manage company leases and all land law issues facing the company, and assist with company contracts and regulatory approvals.

Primary Responsibilities

 Provide legal advice and research as required by Management and Corporate General Counsel from time to time.

 Manage company land issues inclusive of special project to review and update all current land leases, address issues about lack of adequate documentation, sub-lease arrangement, leases in other parties’ names, payment of turnover based rent, renewal of leases coming up for expiry.

 Create and maintain company Lease Database, in association with regional legal team.

 Provide the appropriate legal and regulatory advice on the business activities of the company including FCC compliance, distribution and marketing of its products and services, and HR matters.

 Draft agreements inclusive of special project to review all company contractual processes, database of contracts, alignment of contracts with Bluesky Group standard documents.  Provide legal assistance with debt recovery and other litigation inclusive of resolving litigation over company property.

 Create and maintain company Contract Database, in association with regional legal team.

 Anticipate and identify issues and risks, recommending potential solutions and identifying trends in the law relating to relevant business affairs.  Obtain regulatory approvals from the Attorney General’s office for applicable corporate and other legal matters and the Governor’s office for telecommunications regulatory matters.

 Conduct minor litigation on behalf of the company (including court appearances) and manage litigation briefed to external legal counsel.  Provide monthly reporting to Corporate General Counsel as required.

 Work with external legal […]